FAQ's
Laundry and Dry cleaning
We use high-quality, professional detergents; fragrance-free/hypoallergenic options are available at an extra cost and you can choose from washing preferences while scheduling pickups!
WeDoLaundry is an on-demand laundry and dry cleaning pick up and drop off service. We help our customers get their laundry done by coordinating and working with professional cleaners around the city.
You can schedule your laundry or dry cleaning pick up by using any of the following options:
- Website: https://wedolaundry.ca
- Mobile Apps: iOS & Android
- Over the phone: +1 855 800 3972
You can pay using your credit or debit card. We accept Visa, Mastercard, and Amex.
Our turnaround time for laundry is 24 hours and 3-5 business days for dry cleaning. We also offer same day laundry service at a little extra cost of $9.99.
We have the following options to choose for the extra care of your laundry:
- Hang dry
- Cold wash
- Bleach on white
- Separate wash ( for whites & delicates )
- Unscented soap
- Fabric softener
- Same day return
- Baby clothes
- Pet hair removal
Our drivers have weighing scales with them and they are advised to weigh the laundry at the time of pick up.
Yes, we do.. Please mention your room number in the notes while scheduling the pickup. You can also leave your laundry at the front desk and we can take it from there.
Yes, please email your proof (e.g. student ID) to ${contactEmail} before making an order and we will send you the coupon code for your discount right away.
You may use garbage bags for the first time of your laundry pick up. We provide free reusable fabric bags to our weekly and biweekly subscribers.
We are a pickup and drop off service; we don't have the option of dropping off the laundry to our partner laundromats.
Yes, we send email and app notifications after your laundry is assigned to a laundromat, and also to the driver for pick up and drop off.
Yes, the minimum charge is for 10 lbs of laundry, plus a pick-up and drop off fee.
- Prepare bags
Put your dirty laundry in our orange bag or you can use garbage bags, please make sure all pockets are empty!
- Label bags
Label your bags with your name, order number and if there are any specific instructions for washers.
- Leave outside
Leave your bags outside the door, with conceirge or frontdesk if possible during your pickup window.
Add notes for stains or delicate handling at checkout. We'll pre-treat common stains and follow care labels; some stains may require dry cleaning.
We follow industry-standard processes and review claims promptly. See our full policy in Terms for coverage details and timelines.
Storage Service
WeDoLaundry is offering a convenient storage solution for your clothes and shoes, ensuring they are safely stored. We follow these 3 simple steps
- We pickup your clothes from your doorstep and carefully inspect and tag them
- We store your clothes in a climate controlled secure environment
- We will deliver your clothes safely at your doorstep when you place a request
You can schedule your pickup of your items for storage by using any of the options:
- Website: https://wedolaundry.ca
- Mobile Apps: iOS & Android
- Over the phone: +1 855 800 3972
The storage service is open to everyone. Don't worry if you are not our regular customer you can still use our services by creating a new account and scheduling your pickup for this service.
We have our storage locations in British Columbia, Toronto and Calgary.
You can store any clothing item like Jackets, Sweaters, Shirts, Jeans, Dresses (excluding Wedding Dress), Blankets/Comforters or shoes. Every single item is stored in a temperature-controlled environment.
We don't have a minimum month storage plan. We're flexible on this. You can get your things back anytime by placing a request for the delivery of your items at your doorstep.
It's advisable to wash and completely dry your clothing items before you give it to us for pickup, But it's not a mandatory requirement. Just make sure that the clothes are completely dry.
You can pack your items in any bag including garbage bags. We will inspect them, tag them and store them in boxes or breathable bags.
Your items are stored in a temperature-controlled environment and in breathable bags or boxes. We use premium methods to ensure your garments remain in perfect condition. We tag all your items so that they are safe and easily available. The storage location is regularly filtered, removing dust.
We promise you the highest quality of service at all times. Pictures of each of your items showing their condition would be regularly uploaded in your account.
We have kept our pricing simple. You just need to pay every month according to your number of items. Pricing comes as low as $1.99 per item.
- Upto 10 items - $29.99/month
- Upto 20 items - $49.99/month
- Upto 50 items - $99.99/month
Free Pickup is included. Delivery fee of $9.99 will be charged when you request a delivery of your items. You can also request a wash or dry clean of your items before delivery with our regular charges for the service.
You can pay using your debit or credit card. Your monthly charges would be automatically deducted from your card registered on the account. Your card would be charged on the same date every month as the start date of your services.
You can request the delivery of your items anytime by placing an order from your account through the web/app by selecting your preferred date and time. You can request all or few items to be delivered at your doorstep. You can also request a dry clean or laundry service for the items chosen before delivering it at your doorstep.
Yes, you can request the delivery of your items to a different address but it should be within our serviceable areas.
No, there will not be any refund. You will be charged for a full month.
WeDoLaundry Subscription Service
It's a convenient, recurring laundry pickup and delivery service. You can choose to have your laundry picked up once a week or once every two weeks (biweekly)—no need to book each time!
Just go to wedolaundry.ca, click on "Schedule Pickup," and during checkout, select the Weekly or Biweekly Subscription option. You'll also choose your preferred pickup day and time.
WeDoLaundry's subscription includes:
- Automatic pickup scheduled and notified 3 days in advance
- Option to Skip with no charges!
- Extra 5% discount on all services
- Free reusable bags
- 1.5 times loyalty points for every dollar spent
Absolutely! You can skip up to 24 hours in advance with no charges, however if pickup is assigned to the washer and driver there will be $5.99 charges for cancellation and if driver shows up at your door without cancellation notice then there will be complete pickup/delivery fee charged
Nope. You can pause, modify, or cancel your subscription anytime with no penalty.
You'll be billed automatically after each pickup. Pricing is the same as the regular ad-hoc service except the additional 5% discount. No surprises—just clean clothes, always on time.
You can add notes or special care instructions during the subscription setup or anytime before a pickup. We treat your clothes with the care they deserve.
Not at all! You can leave your laundry at a designated spot (e.g., porch, lobby), and we'll handle the rest. Just make sure to tell us the drop-off/pickup instructions.
Anyone who wants to save time—busy professionals, parents, students, and seniors love our subscriptions. Say goodbye to laundry day!
Commercial
We clean most everyday business laundry, including towels, linens, bed sheets, uniforms, tablecloths, napkins, robes and cleaning cloths. Specialty, oversized or heavily contaminated items may require approval—tell us what your business uses, and we'll confirm the best cleaning option.
Yes. Your order is labeled, tracked, and processed separately from other customers' laundry, helping maintain consistency and prevent items from being mixed between accounts.
Yes. Let us know about stains or areas requiring special attention when scheduling your service. Our team will use the appropriate treatment whenever possible, although complete stain removal cannot be guaranteed.
Wash, dry and fold is our standard commercial service. Pressing, dry cleaning and specialty garment care may also be available depending on the items and your service location. We can include these requirements in your customized quote.
Absolutely. You can provide instructions for water temperature, detergent, drying, folding, packaging and other handling preferences. We'll add approved instructions to your account so they can be followed on future orders.
Rental options may be available for towels, linens, and other commonly used items, depending on your location, required inventory and weekly volume. Contact us to discuss whether purchasing, renting, or a combination of both works best for your business.
Every commercial order is labeled and tracked throughout the cleaning process. If an item is missing or damaged, contact us as soon as possible, and our team will investigate it. Any eligible resolution will be handled according to the terms of your commercial service agreement.
Yes. Approved commercial accounts can receive consolidated monthly invoices, making it easier to track expenses and manage recurring services. Other payment arrangements may also be available based on your account.
Minimum requirements can vary depending on your location, pickup frequency, and type of laundry. Share your estimated weekly volume with us, and we'll recommend the most practical and cost-effective service plan.
Not necessarily. We offer flexible recurring service based on your business needs. Larger customized programs, rental inventory, or specialized pricing may require a service agreement, but the terms will always be explained before you begin.
Yes. We can coordinate service for multiple business locations while keeping pickup schedules, cleaning instructions, and order details organized for each one. Consolidated billing may also be available.
Your service can adjust as your business changes. Contact us if you need to increase or reduce your volume, change pickup frequency, or add seasonal service. Pricing may be updated if the service requirements change significantly.
Emergency and expedited pickups may be available depending on your location, required turnaround, and current capacity. Contact our team as early as possible and we'll let you know the fastest available option.
We support hotels, restaurants, salons, spas, fitness clubs, daycare centres, dental and medical clinics, offices, Airbnb hosts, senior homes, and other businesses that need reliable commercial laundry pickup and delivery.
Pricing is customized for your business and based on what you use. You are not locked into a fixed load plan—different weights at each pickup are charged accordingly. Regular commercial customers can also qualify for discounted pricing.
Our commercial turnaround time is usually 24 hours. Ask about expedited / emergency turnaround when you have unexpected laundry needs.
Yes. Whether you need pickups daily, weekly, biweekly, or monthly, tell us once and our system will schedule them for you automatically.
Yes. We provide free pickup bags so your team can store dirty laundry and hand it to our valet at pickup time.
No. If you need to cancel an upcoming laundry pickup, just call us beforehand and we will skip it at no additional charge.
We provide commercial laundry pickup and delivery across Greater Vancouver, the Greater Toronto Area, Calgary, and Edmonton.
