FAQ's

How does WeDoLaundry work?
WeDoLaundry is an on-demand laundry and dry cleaning pick up and drop off service. We help our customers get their laundry done by coordinating and working with professional cleaners around the city.
How can I schedule a pickup?
You can schedule your laundry or dry cleaning pick up by using any of the following options:
  1. Website: https://wedolaundry.ca
  2. Mobile Apps: iOS & Android
  3. Over the phone: +1-855-800-3972
You can pay using your credit or debit card. We accept Visa, Mastercard, and Amex.
There is a $4.99 cancellation/rescheduling fee if we are notified up to 24 hours before the pickup time. If the pickup is cancelled at the time of the driver arriving to your door, a $9.99 fee is applied.
Our turnaround time is 24-48 hours depends on the location of the customers. For example, if we pick up your laundry at 2 pm on Saturday, we will drop it off at 2 pm on Sunday/Monday. You can also request same-day-return, which will be accommodated at an extra charge.
We have the following options to choose for the extra care of your laundry:
  1. Hang dry
  2. Cold wash
  3. Bleach on white
  4. Separate wash ( for whites & delicates )
  5. Unscented soap
  6. Fabric softener
  7. Same day return
  8. Baby clothes
  9. Pet hair removal
Our drivers have weighing scales with them and they are advised to weigh the laundry at the time of pick up.
Yes, we do.. Please mention your room number in the notes while scheduling the pickup. You can also leave your laundry at the front desk and we can take it from there.
Yes, please email your proof (e.g. student ID) to support@wedolaundry.ca before making an order and we will send you the coupon code for your discount right away.
You may use garbage bags for the first time of your laundry pick up. We provide free reusable fabric bags to our weekly and biweekly subscribers.
We are a pickup and drop off service; we don’t have the option of dropping off the laundry to our partner laundromats.
Yes, we send email and app notifications after your laundry is assigned to a laundromat, and also to the driver for pick up and drop off.
Yes, the minimum charge is for 10 lbs of laundry, plus a pick-up and drop off fee.
How to prepare laundry bags after scheduling pickup?
  1. Prepare bags

    Put your dirty laundry in our orange bag or you can use garbage bags, please make sure all pockets are empty!

  2. Label bags

    Label your bags with your name, order number and if there are any specific instructions for washers.

  3. Leave outside

    Leave your bags outside the door, with conceirge or frontdesk if possible during your pickup window.

Schedule Pickup